Chalet Chocolat Courchevel
Location Chalet Chocolat Courchevel Salon

GDPR

PERSONAL DATA PROTECTION POLICY

PREAMBLE

1.1 Purpose of the Privacy Policy

This Privacy Policy sets out the use of personal data collected and processed via the website, accessible in particular at www.

GENERAL DATA PROTECTION REGULATION (GDPR)
European Regulation No. 2016/679 and Law of 20/06/2018

All information requested from the client relates solely to the provision of accommodation and the personalisation of services with a view to ensuring their satisfaction.
Such data are strictly limited to the execution of the para-hotel contract and to any potential offers made within this exclusive framework.

The client has the right to access and rectify their personal data and may request their deletion at any time, where applicable.
The company collects the client’s consent at the time of booking.

Any complaint may be lodged with the Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, Tel: +33 (0)1 53 73 22 22, www.cnil.fr.

1.2 Identification of the Publisher

The user is informed that the website is published by Reverso 2023.
SAS with share capital of €50,000
Registered office: 119 avenue de Saxe, 69003 Lyon
RCS Lyon 951 033 422

1.3 Director of Publication

The Director of Publication of the website is the President of Reverso 2023, represented by its Manager, Mr Yohann SACCUCCI.

DEFINITIONS

  • “Personal Data”: means personal data as defined in Article 4 of Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “General Data Protection Regulation” or “GDPR”), which are provided by the User to the Company or collected by the Company when using the Website, the Application and/or the Services.
  • “Website” or “Site”: means the interactive electronic service published and operated by the Company, accessible at www.medicis-immobilier-neuf.fr, through which access to its Products and Services is provided.
  • “Company” means Reverso 2023.
  • “Processing” means any operation or set of operations which is performed upon personal data or sets of personal data, whether by automated means.
  • “User”: means any natural person who accesses the Website for strictly private purposes.

PROCESSING AND PERSONAL DATA

3.1 Data Controller

The data controller for the user’s personal data processed by the publishing company is identified in Article 1.2.

3.2 Nature of Personal Data Collected

Users may provide personal information, in particular when booking a stay, registering on our websites, requesting brochures, participating in surveys, contacting us with questions or problems or staying in our establishments.

The data collected by the Company from the User or their device may include:

  • First and last name
  • Postal address
  • Email address
  • Telephone number

Comments
When you leave a comment on our site, the data entered in the comment form, as well as your IP address and browser user agent, are collected to help us detect spam.
An anonymised string created from your email address (a hash) may be sent to the Gravatar service to check whether you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible next to your comment.

Media
If you upload images to the site, we recommend avoiding images containing GPS EXIF data. Visitors to the site may download and extract location data from such images.

Cookies
If you leave a comment on our site, you may opt to save your name, email address and website in cookies. This is for your convenience so you do not have to re-enter your details for future comments. These cookies expire after one year.
Cookies set when you visit our sites do not identify you personally but only recognise the device you are using. They do not store sensitive personal data but provide information about your browsing so that your device can be recognised later. You remain free to choose whether to allow cookies and can manage their storage easily.

3.3 Legal Basis for Processing

Under Article 6 of the GDPR, the processing of personal data is lawful if it is based on one of the legal grounds set out therein. In our case, pursuant to Article 6.1 of the Regulation, users are informed that the processing of their data is necessary:
(i) for the performance and delivery of the services offered by the company (contractual necessity), and
(ii) for the legitimate interests pursued by the Company in improving its Services and understanding user expectations, including the protection of user rights and data.

3.4 Purposes of Processing

The user’s data processed by the company are used for the following purposes:

  • To provide access to the Services available via the Website
  • To ensure the proper handling of bookings
  • To respond to user requests by post, email, SMS or telephone
  • To send information about the website, commercial offers and services of the company
  • To improve our services via comments, questionnaires and surveys
  • To tailor marketing communications and optimise our offers.

The User’s Data may also be used for marketing purposes to respond to information requests or commercial prospecting by partner third parties. This is only possible with the user’s consent or if such use does not disproportionately infringe upon the user’s rights and interests.

3.5 Recipients of Personal Data

Personal Data may be communicated, in compliance with applicable laws, to the following:

  • Authorised staff of Reverso 2023,
  • Partners responsible for concierge services,
  • Competent administrative or judicial authorities under French law,
  • Commercial partners of the Company.

If data are transmitted for electronic marketing purposes (email, SMS, etc.), prior consent must be obtained from the user. For postal or telephone prospecting (excluding automated calls), prior consent is not required. However, the user must be informed and given the opportunity to object easily and free of charge.

3.6 Data Retention Period

Personal Data may be retained for no more than 3 years from the last contact with the Company.

  • If you leave a comment, the comment and its metadata are stored indefinitely to allow automatic recognition of subsequent comments.
  • For registered accounts (where applicable), we also store the Personal Data provided in the profile. All accounts may view, edit or delete their personal information at any time (except their identifier). Site administrators may also view and edit this information.

3.7 User Rights

In accordance with the French Data Protection Act of 6 January 1978 as amended in 2018, the User has the right, at any time and for legitimate reasons, to access, oppose, rectify and port their personal data.

The user may also request the deletion of their personal data, subject to data retained for administrative, legal or security purposes.

These rights may be exercised by email or by post to:
SAS Reverso 2023, 119 avenue Maréchal de Saxe, 69003 Lyon, France, with proof of valid identity.

The user may also lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.

SECURITY AND STORAGE OF PERSONAL DATA

The company collects and processes data with the utmost confidentiality and security and in compliance with applicable laws.
It undertakes to take all reasonable measures necessary to secure and protect user data processed via its website and services (including firewalls, physical access controls, access rights, etc.).

DISPUTE RESOLUTION RELATING TO DATA PROCESSING

In the event of a dispute between the Company and the User concerning the processing of Data, the User may lodge a complaint with the Company using the contact details set out in Article 1.2. The Company will endeavour to provide a satisfactory resolution to ensure compliance with applicable regulations.

If the Company does not respond, or if the dispute persists, the User has the right, under the GDPR, to lodge a complaint with the CNIL or with the supervisory authority of the EU Member State where they usually reside.